Using TRUexchange
- About the Login Page
  The login page contains useful information for existing TRUexchange users and new users.
  - Logging in for the first time
    Once the Rocket Support team approves your registration, you receive a confirmation email with your user ID and a link to your login page.
    - Multi-factor authentication
      Multi-factor authentication (MFA) is an additional layer of security for your account, in addition to the first-level authentication using user name and password.
    - Configuring multi-factor authentication
      After you log in using your user name and password, you can configure multi-factor authentication (MFA).
      - Configuring MFA using one-time password
        Configure MFA using the one-time password you receive over email.
      - Configuring MFA using security questions
        Configure MFA using the security questions and answers that you set up.
      - Configuring MFA using code from Authenticator App
        Configure MFA using the code from the Google Authenticator app.
      - Selecting your default MFA method
        If you have completed setting up two or more MFA types, you can choose your default MFA type. The other MFA types will be your backup options, in case you are not able to authenticate using the default method.
      - Authenticating using one-time password
        Complete your authentication using the one-time password emailed to you.
      - Authenticating using security questions
        Complete your authentication by answering a security question.
      - Authenticating using code from Authenticator App
        Complete your authentication using the code on the Google Authenticator app.
      - Using the backup MFA method
        If, due to some reason, you cannot authenticate using the default MFA type, you can try the backup MFA types.
  - Retrieving your username
    If you forgot your username, retrieve it using your email.
  - Retrieving your password
    If you forgot your password, retrieve it using your email.
  - Changing your password
    Change your password by providing the current password and new password.
  - Accessing the Help
    The login page provides useful information on how to use the website.
  - Subscribing to a community
    New users must register on the Subscribe page.
- Viewing announcements
  Announcements display messages from or about the system, your communities, and Rocket Software. If you have not read all the announcements, the number of unread items displays to the right of Announcements.
- Editing your profile
  Modify your profile information in your user settings.
- Adding contacts
  To exchange files with other contacts, you must first add them to your contact list from the list of global contacts.
- Adding user groups
  User groups contain members of a selected community.
- Sending files
  You can send files to any contact in your contact list.
- Receiving files
  You can receive files from your contacts.
- About the Transaction Report
  Based on your role in the system, you can look up the information on transactions.
- Logging out
  Log out of your current session.

Home
Using TRUexchange
About the Login Page
The login page contains useful information for existing TRUexchange users and new users.
Logging in for the first time
Once the Rocket Support team approves your registration, you receive a confirmation email with your user ID and a link to your login page.
Configuring multi-factor authentication
After you log in using your user name and password, you can configure multi-factor authentication (MFA).
Using the backup MFA method
If, due to some reason, you cannot authenticate using the default MFA type, you can try the backup MFA types.

Using the backup MFA method

If, due to some reason, you cannot authenticate using the default MFA type, you can try the backup MFA types.

After you log in using your user name and password, the appropriate Multi-factor authentication pop-up is displayed, depending on your default MFA type.

Click Try another way.

The Other way to login page is displayed with available MFA types as links you can choose from.

Warning: If you enter an incorrect response three times, your account is locked. You receive an email with a link to reset your password.