Using TRUexchange
- About the Login Page
  The login page contains useful information for existing TRUexchange users and new users.
  - Logging in for the first time
    Once the Rocket Support team approves your registration, you receive a confirmation email with your user ID and a link to your login page.
    - Multi-factor authentication
      Multi-factor authentication (MFA) is an additional layer of security for your account, in addition to the first-level authentication using user name and password.
    - Configuring multi-factor authentication
      After you log in using your user name and password, you can configure multi-factor authentication (MFA).
  - Retrieving your username
    If you forgot your username, retrieve it using your email.
  - Retrieving your password
    If you forgot your password, retrieve it using your email.
  - Changing your password
    Change your password by providing the current password and new password.
  - Accessing the Help
    The login page provides useful information on how to use the website.
  - Subscribing to a community
    New users must register on the Subscribe page.
- Viewing announcements
  Announcements display messages from or about the system, your communities, and Rocket Software. If you have not read all the announcements, the number of unread items displays to the right of Announcements.
- Editing your profile
  Modify your profile information in your user settings.
- Adding contacts
  To exchange files with other contacts, you must first add them to your contact list from the list of global contacts.
- Adding user groups
  User groups contain members of a selected community.
- Sending files
  You can send files to any contact in your contact list.
- Receiving files
  You can receive files from your contacts.
- About the Transaction Report
  Based on your role in the system, you can look up the information on transactions.
- Logging out
  Log out of your current session.

Home
Using TRUexchange
About the Login Page
The login page contains useful information for existing TRUexchange users and new users.
Logging in for the first time
Once the Rocket Support team approves your registration, you receive a confirmation email with your user ID and a link to your login page.
Multi-factor authentication
Multi-factor authentication (MFA) is an additional layer of security for your account, in addition to the first-level authentication using user name and password.

Multi-factor authentication

Multi-factor authentication (MFA) is an additional layer of security for your account, in addition to the first-level authentication using user name and password.

MFA can be enabled at three levels:

Application level: Only the Rocket Support administrator can enable or disable MFA at the application level. By default, MFA is enabled. If MFA is enabled at the application level, community owners and users cannot disable it.
Community level: Rocket Support users can enable MFA for community members based on requests from community administrators. If MFA is enabled at the community level, community users are required to configure the MFA for their accounts.
User level: If MFA is enabled at the application level, users can choose to configure MFA or cancel MFA for their accounts. If MFA is enabled at the community level, users must configure MFA for their accounts.