Using TRUexchange
- About the Login Page
  The login page contains useful information for existing TRUexchange users and new users.
  - Logging in for the first time
    Once the Rocket Support team approves your registration, you receive a confirmation email with your user ID and a link to your login page.
    - Multi-factor authentication
      Multi-factor authentication (MFA) is an additional layer of security for your account, in addition to the first-level authentication using user name and password.
    - Configuring multi-factor authentication
      After you log in using your user name and password, you can configure multi-factor authentication (MFA).
  - Retrieving your username
    If you forgot your username, retrieve it using your email.
  - Retrieving your password
    If you forgot your password, retrieve it using your email.
  - Changing your password
    Change your password by providing the current password and new password.
  - Accessing the Help
    The login page provides useful information on how to use the website.
  - Subscribing to a community
    New users must register on the Subscribe page.
- Viewing announcements
  Announcements display messages from or about the system, your communities, and Rocket Software. If you have not read all the announcements, the number of unread items displays to the right of Announcements.
- Editing your profile
  Modify your profile information in your user settings.
- Adding contacts
  To exchange files with other contacts, you must first add them to your contact list from the list of global contacts.
- Adding user groups
  User groups contain members of a selected community.
- Sending files
  You can send files to any contact in your contact list.
- Receiving files
  You can receive files from your contacts.
- About the Transaction Report
  Based on your role in the system, you can look up the information on transactions.
- Logging out
  Log out of your current session.

Home
Using TRUexchange
About the Login Page
The login page contains useful information for existing TRUexchange users and new users.
Logging in for the first time
Once the Rocket Support team approves your registration, you receive a confirmation email with your user ID and a link to your login page.

Logging in for the first time

Once the Rocket Support team approves your registration, you receive a confirmation email with your user ID and a link to your login page.

Open the email sent by Rocket Support.
Click the link to the login page.
Log in using the user ID and password you have been given.
Click the I Agree button for the Terms of Use. If you did not subscribe to a community when registering, do that now.
If the Rocket Support administrator has enabled multi-factor authentication (MFA) for the application and you want to use MFA for enhanced security, you can configure MFA at this time. If the Rocket Support user has enabled MFA for the community for your account, you are required to configure MFA.
Note: You can manage the MFA in the Security section of your User Settings page at any time later.