Frequently Asked Questions
A few FAQs on TRUexchange.
- I do not have an existing TRUexchange subscription and I need to register, how do I get started?
- My access has expired and I need to exchange data. How do I get it reinstated?
- Can I call you with my credit card information or send it via e-mail?
- I would like to renew only some of the subscriptions included on my renewal quote. Can I still renew through the Rocket Payment Portal and pay a lower amount?
- I have already paid for my renewal, but I still don’t have access to my subscriptions.
- My renewal quote/invoice contains sales tax, but my company is tax exempt.
- How do I edit my Company name, User IDs, or other information?
- How many users does one User subscription cover?
- Do I need to purchase a User subscription in addition to a company location community subscription?
- How can I get a copy of a receipt for a credit card purchase I have made?
- I am having technical difficulties with TRUexchange.
- What is Java Web Start for Rocket Software TRUexchange?
- What are the JRE version requirements for Rocket Software TRUexchange Java Web Start?
- What is the TRUexchange Desktop Client?
- What is GDPR?
- What steps has Rocket taken to accommodate GDPR compliance?